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Employees from Copthorne’s King Hotel, Grand Copthorne Waterfront Hotel, M Hotel Singapore, M Social Singapore, Orchard Hotel Singapore, Studio M Hotel Singapore, Grand Millennium Kuala Lumpur Hotel, Millennium Hotel Sirih Jakarta and The Heritage Hotel Manila received training on a comprehensive range of topics, from compliance, emotional intelligence, service recovery, and professionalism.

Millennium Hotels
And Resorts:
Creating A Culture
Of Learning And
Development In
The Workplace

Millennium Hotels and Resorts (MHR) recently introduced new learning and development programmes to build a strong culture of learning across the hotel properties in the region.

Mr Victor Lau, Director for Global Learning & Development and Talent Management at MHR, explained that a strong focus on building a culture of learning as its core streamlines employees’ development and succession plans while promoting the philosophy of shared knowledge. With a defined focus on training and development, employees will be engaged and remain committed with heightened well-being and confidence.

To remain relevant in the ever-changing landscape, training programmes are designed, developed, and improved by MHR’s team of learning specialists.

In the first half of 2024, 874 employees across Singapore, Malaysia, Indonesia, and the Philippines were involved in 47 training hours involving Branding, Leadership, Service, and Grooming.



Employees from Singapore’s hotel properties gathered at the Grand Copthorne Waterfront Hotel to better understand the DISC personalities to effectively manage various talent profiles.

Mr Andrew Tan, General Manager at Grand Copthorne Waterfront Hotel, shared that he was thrilled when the Learning & Development team announced a 3-day leadership course. He shared that the programme was empowering, from sharpening skills to fostering collaboration across departments.

Mr Peter D. Gibbons, General Manager of Grand Millennium Kuala Lumpur Hotel, and Mr Farid Schoucair, General Manager of The Heritage Hotel Manila, both shared that the sessions were beneficial and insightful, with employees positively engaged and better equipped in succession planning and talent building.




Grand Millennium Kuala Lumpur Hotel, Millennium Hotel Sirih Jakarta, and The Heritage Hotel Manila employees in a serious (and fun!) discussion on learning points from the programme.

Moving forward with the positive momentum, the Global Learning & Development and Talent Management will introduce new programmes to enhance MHR’s talents and to further their development. MHR employees can expect programmes on:  

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