Millennium Hotel and Resorts (MHR) has announced a new organisation structure to bolster Chairman Kwek Leng Beng’s vision of Growth, Entrepreneurship and Transformation. The changes took place on 1 February 2024.

The new structure is grouped into 3 key Pillars, namely Operations, Commercial & Finance.

1. Operations: This pillar is led by Mr Benedict Ng as Interim Global Owner’s Representative. The objective of this pillar is to ensure Operational excellence of our M&C hotels and deliver greater customer satisfaction. Technical Services as well as Global Food & Beverage Operations will report under this pillar.
2. Commercial: This pillar is led by Mr Saurabh Prakash as Chief Commercial Officer. This pillar will drive topline revenues with a goal of achieving £1 Billion this year. The Global Sales & Marketing function is redesignated as Global Sales & Partnership led by Mr Andy Tan, while the Marketing function is redesignated as Global Branding, Marketing & Loyalty led by Ms Carolyn Wishnowski. Global IT and Global F&B Sales, Revenue & Marketing report directly under Commercial.
3. Finance: This pillar is led by Mr Lucas Lim, SVP Global Finance and focuses on proactive cost management. Global IT also has a dotted reporting to this pillar.

Human Resources and Legal functions report to MHR Executive Director Mr Kwek Eik Sheng.

With these changes, MHR hopes to continue to ensure business success and expand its footprints across the globe with the ‘GET’ mindset and execution.