As Singapore entered Phase 2 (Heightened Alert) in the fight against COVID-19, City Developments Limited (CDL) has rolled out support initiatives for tenants, which include providing rental, operational and marketing support to those adversely impacted by stricter measures during this period.

One of the ways that CDL will be providing marketing support to tenants is the absorption of onboarding cost, zero commission and free delivery via CDL eMall – its online retail and F&B sales and delivery platform. Launched at end-2020, CDL eMall is aimed at providing its tenants at City Square Mall, Palais Renaissance and Republic Plaza with an alternative sales channel, enhance their online presence and allow them to extend their customer reach. In addition, from 19 May, CDL will also extend the grace period for delivery drivers to 30 minutes at City Square Mall.

From now till 31 August 2021, shoppers can enjoy $8 off their CDL eMall orders with minimum spend of $40, plus free delivery, with promo code: CDL8OFF.

Ms Yvonne Ong, Chief Executive Officer, Commercial of CDL, said, “As the fight against COVID-19 pushes on with the latest tightening of measures under Phase 2 (Heightened Alert), CDL has begun reaching out to affected tenants, starting with those most adversely impacted. We are better positioned to manage the situation as compared to a year ago and will work closely with our tenants to navigate the challenges together, through adjusting our operations and rendering necessary assistance and support during this time.”

Since the beginning of the pandemic last year, CDL has committed over S$40 million in property tax and rental rebates to tenants in Singapore and overseas, to help their businesses which have been significantly impacted by COVID-19. Tenants facing severe cash flow issues have also been offered more flexibility in rental payments.

In compliance with the Government’s latest guidelines on reduced capacity at malls, CDL has redirected its traffic flow to a few designated entrances, and TraceTogether-only SafeEntry has also been implemented. CDL has also deployed security personnel who will keep a lookout for large groups or crowds and disperse them where necessary, and will continue to closely monitor and adjust operational requirements as required.