At Grand Millennium Kuala Lumpur, exceptional hospitality begins with its people. The hotel believes that creating memorable guest experiences starts with fostering a workplace where associates feel valued, supported and inspired.

The hotel is proud to share that it has been honoured with the Q1 2026 Service Excellence Hotel Award, while Nur Hashimah Binti Yusseni (Shima) received the Q1 2026 Service Excellence Award – External Recognition under the Global HQ and Asia platform.

Since joining Grand Millennium Kuala Lumpur in December 2022, Shima has played an important role in elevating the Club guest experience. As a Club Ambassador, she attends to guests staying in Club Rooms and higher categories, delivering attentive and personalised service from arrival to departure. From facilitating lounge check-ins and check-outs to anticipating guest needs, she helps create a smooth and memorable stay.

These accolades reflect the passion, dedication and care demonstrated daily by the team. Their unwavering commitment continues to elevate the guest experience and bring the hotel's service culture to life.

To mark Shima's achievement, the team organised a surprise celebration, bringing colleagues together to recognise her dedication and contributions. The occasion reflected the appreciation and admiration she has earned across the hotel.

Congratulations to Shima and the Grand Millennium Kuala Lumpur team on the well-deserved recognition. As the team continues to support one another and put guests at the heart of all they do, Grand Millennium Kuala Lumpur remains committed to creating memorable experiences and fostering a workplace where everyone can thrive.