Guests at Orchard Hotel Singapore can now enjoy Aiello Voice Assistant (AVA), their personal guide to hotel amenities, services, and local attractions. This latest move marks the technology’s first introduction to the Singapore hospitality market. 

Embracing innovation, Orchard Hotel Singapore has replaced traditional telephones, providing a seamless hands-free experience with AVA for all communication needs. AVA, acting as an in-room assistant, responds swiftly to voice commands, facilitating effortless connections to other rooms and front desk services, enhancing the overall guest experience.

“Our commitment to innovation and exceptional guest experiences is unwavering,” said Ms Jacqueline Ho, General Manager at Orchard Hotel Singapore. “The integration of AVA is a transformative step, combining state-of-the-art technology with personalised service to enhance guest convenience and comfort while reinforcing our leadership in the hospitality industry.”

“We’re not just introducing a voice assistant; we’re integrating AI seamlessly into the existing hotel technology ecosystem,” said Mr Vic Shen, CEO and Co-founder of Aiello. “Being the first in Singapore is just the beginning – our focus is on providing a holistic and technologically advanced guest experience that aligns with Orchard Hotel Singapore’s legacy of excellence.”