Grand Millennium Kuala Lumpur recently clinched two awards from online travel booking platform Agoda, for its consistent and outstanding service quality – Gold Circle Award and Customer Review Award.

The hotel, located in the heart of Kuala Lumpur’s Bukit Bintang district, received the prestigious Gold Circle Award. The award looked at the overall quality of guest service, genuine guest reviews, and total production of the year. Out of the over 10,000 hotels listed on Agoda, only 55 hotels were honoured with the title.

For scoring a high 8.3 out of 10 points based on genuine traveller reviews, Grand Millennium Kuala Lumpur was awarded with the Customer Review Award. Agoda’s scoring is based on the average scores from guest reviews, based on the quality of their stay. Guest scores are tallied based on guest satisfaction regarding the hotel’s location, cleanliness, food and dining, facilities, room comfort, service and value for money.

Grand Millennium Kuala Lumpur General Manager Mr Peter Gibbons said, “We are incredibly proud to be recipients of these two awards and be recognised for our consistent efforts in delivering our Millennium brand of hospitality. These awards will serve as a motivation to our team of passionate hoteliers to consistently strive and thrive in the hospitality industry by continuously providing the utmost care for our guests in 2019 and beyond.” 

The awards are its 10th year, and recognises hotels that deliver elite service and that have received high-scoring peer-to-peer customer reviews, as well as excellence in pricing and availability.