The team at CDL’s leading shopping malls, City Square Mall and Palais Renaissance, recently achieved Singapore Retailers Association (SRA) Excellent Service Awards 2023 with 5 Star awards and 2 Gold awards.

The awards reflect a continuing success of consistent service excellence by our ‘Service Ambassadors’ at City Square Mall since 2012, and Palais Renaissance since 2014.

Our winners

EXSA is a national award that aims to recognise individuals who have delivered exceptional service. Spearheaded by Singapore Retailers Association in 1994, it seeks to recognise the achievements of service staff, identify service role models, as well as to create new service champions by inspiring others to scale new heights. The award is conferred at three levels: Silver, Gold and Star.

This year’s ceremony honoured nearly 5,200 retail staff from almost 140 companies for their exemplary customer service.