In cultivating a positive work culture, Millennium Hotels and Resorts recently launched a “Gems of Millennium” campaign to highlight employees and their journey of growth with the company. In this first series, Angela Cefalo from the UK & Europe Corporate Office shares her passion for the job, while Emily Ward from Copthorne Hotel Newcastle shows how innovative thinking gets the job done.
Angela Cefalo, Senior Distribution Services Executive, UK & Europe Corporate Office
What motivates you to wake up and go to work?
My passion for helping others. I feel a sense of accomplishment when I help others and it is a very rewarding experience.
What inspired you to start off your career in the hospitality industry?
The hospitality industry opens a door to the world. Every country in the world has a hospitality Industry and the skills we learn are transferable, meaning that a career in hospitality can be the key to discovering new countries, new culture and new people.
How do you tackle frustration on the job?
My motto is: “Stay calm and think positive and the frustration will be eliminated.”
What is the best takeaway you have received from work?
Teamwork vision which leads to success.
A value that you hold on to
Integrity
Summarise your journey at Millennium with one word
Learning
Emily Ward, Sales Manager, UK, Copthorne Hotel Newcastle
How has Millennium Hotels and Resorts nurtured your growth in the hospitality industry?
I joined Millennium Hotels and Resorts in 2019 as a Meeting and Events Coordinator. The support given to me by my fellow colleagues and managers has been extraordinary. Their support and encouragement have allowed me to progress into a Sales Manager role. The empowerment, trust and transfer of skills that has been shared with me is something that I will carry throughout my career in the hospitality world.
Was there a time when you used creative or innovative thinking in closing a deal/event planning?
Last year, we welcomed a Greek basketball team to the hotel. With help from a colleague, I was able to give all guests checking in a welcome letter written in Greek. This was an innovative gesture which meant the guests felt a warm welcome from the hotel team.
When innovating/planning, how do you balance creativity and functionality?
It is essential when trying to be innovative that the end goal remains the main focus. It is very easy to drift off concentration. However, when planning, I regularly sit back and process my thoughts with my colleagues. By doing this, I can ensure the plan is functional and that the main goal is still the vision.
What do you like the most in Millennium Hotels and Resorts?
The overall inclusiveness. The positive and friendly culture makes coming to work easy. My colleagues have become like an extended family, with everyone showing support for one another. Staff appreciation week is also another reason I love working for Millennium Hotels. It’s a lovely treat and also shows that we are valued as staff members.
Recall one favourite memory while working at Millennium Hotels and Resorts
Celebrating the Queen’s Jubilee with a buffet. Each staff member bought in their own specialty dish. It was lovely to see and try dishes from different countries and each staff member took pride in presenting their own dish. It was also the first time we had celebrated together since COVID-19, which made it extra special.
What is the best takeaway you have received from work?
Last year after lockdown restrictions eased and the staycation market boomed, it was extremely difficult on members of staff. However, the enthusiasm and willingness from all staff members who were helping out in all departments was fantastic to witness and be part of. It really was teamwork at its finest.
