Working together with Visionize Technology, Bab Al Qasr hotel, Abu Dhabi announced last month on the implementation of built-in smart marketing and upselling features, along with fantastic visual experience and a seamless multilingual interface. While enhancing the guest experience, the implementation is expected to lower overall business costs and generate more revenue.

Elias Saad, Executive Assistant Manager at Bab Al Qasr, said: “As the future of hospitality is evolving specifically within the F&B industry, there is no doubt that automation technology will play an important role in helping streamline operational processes to offer a better guest experience, especially with the added value of being eco-friendly. This also includes switching from paper menus to a fully digital experience, which partially contributes to saving our planet. The team at our hotel will also be able to entirely track our F&B operations including staff, kitchen and while significantly decreasing human effort and time. We are also looking forward to our guest in-room features which will allow them to communicate with Room Service.”

With a fast-growing portfolio of hotels around the UAE, Qatar, Saudi Arabia, Bahrain and Iraq, Visionize Technology ensures that each and every hotel receives custom-made features within the system in terms of language, guest demographic, specific task automation pertaining to various operations, and other custom-built options to meet requirements accordingly.

Visionize Technology has also introduced new project in many of its other hotels known as Tray-Out, a hands-free feature allowing the staff to virtually identify the location of every tray, trolley and ice bucket within the hotel, while enabling Visionize to effectively communicate with operations as if it were a member of the hotel staff. This feature will also be included in the latest addition, Bab Al Qasr hotel.

The possibilities with AI are endless. Companies are moving away from routine, rule-based automated solutions and toward intelligent cognitive systems that analyse data, engage in more human-like interactions, and constantly learn. By combining this with deep learning principles and emerging technologies such as ChatGPT, the hospitality industry can ensure personalized service resulting in improved value, and a more memorable experience to their guests. Visionize Technology is also in process of designing a fully interactive space in the metaverse as it is believed this will be very beneficial to staff training services and better client interaction.